Thank you for your continued trust in Kurashinity.

We are pleased to share the results of our 2026 Customer Satisfaction Survey.
More than a measure of service quality, this year's findings demonstrate how professional housekeeping can positively influence everyday life.

■Consistent High Customer Satisfaction
Kurashinity maintained a strong overall satisfaction score of 4.16 out of 5, reflecting the confidence our customers continue to place in our services.

・Japanese customers: 4.08/5
・International customers: 4.50/5
Specially, satisfaction among international customers continues to be exceptionally high.

■Positive Impact of Our Services
Nearly eight in ten customers (79%) reported feeling greater peace of mind after using our services. Customers noted the following benefits:

•79% “I feel more emotionally at ease”:
•46%“My quality of life has improved”
•26% “I now have more time for childcare”
These findings reinforce an important idea: reducing the burden of daily household chores not only creates more time but also enhances well-being and overall quality of life.



■Why Customers Choose Kurashinity
The survey identified several key strengths of our services:

1. Exceptional Attention to Detail
Customers highly value our meticulous approach to cleaning, including kitchens, bathrooms, and living spaces.
“They pay attention to even the smallest details, so I can trust them completely.”
“Their expertise and quality are superior to other providers.”

2. Relationships Built on Trust
Many customers expressed a strong preference for continuing with the same staff member.
The trust built over long-term service relationships represents a core value of Kurashinity.

3. More Time for What Matters
By reducing household burdens, customers reported being able to dedicate more time to work, family, and personal activities.

■Areas for Improvement
Customer feedback also highlighted opportunities where we can continue to raise our standards, including:
・Greater consistency in service quality across all staff
・Further improvement in staff Japanese language proficiency
We take these comments seriously and will continue to improve the quality of our service.

■Future Initiatives
To achieve even greater customer satisfaction, Kurashinity will focus on :
・Further standardizing service quality across all teams
・Improving the accuracy and continuity of staff handovers
・Strengthening multilingual communication capabilities

At Kurashinity, our mission extends beyond housekeeping. We strive to be a trusted “partner that brings smiles to everyday living,” delivering personalized services tailored to each customer’s needs.

We sincerely appreciate your continued support.

【Survey Overview】
Survey Period: April 27 – May 24, 2026
Respondents: 503 regular service customers


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Pasona Inc.
Housekeeping service “Kurashinity”
TEL ： 0120-700-809 (reception hours: weekdays from 10:00 to 17:00)
MAIL: housekeeping@pasona.co.jp (reception hours: weekdays from 9:00 to 18:00)
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